Knowledge Base

General Information 15

• How Are Lulu Direct Prices Calculated and What Will I Pay?
• Order Import Tool How-To
• Can I Take Preorders?
• What Am I Not Allowed to Print?
• How Do I Calculate the Estimated Profit I Make from a Lulu Direct Product?
• Fulfillment Fee
• Tax Exemption
• Do You Accept Returns?
• Can I Add Global Distribution to a Lulu Direct Project?
• What Will Be Printed on My Customers' Packing Slips?
• What Happens in Case of a Customer Question or Complaint?
• How Do I Format My Lulu Direct Project?
• How Do I Order a Sample of My Project?
• PDF Creation Settings
• Does Lulu Provide Templates?

Shipping 5

• Shipping FAQ
• How Do I Set Up Shipping In Wix?
• Changing a Shipping Address
• Untraceable Shipping Methods
• Can Lulu Direct Ship to Russia?

Store Settings 9

• How Do I Set Up Automatic Payment/Fulfillment for My Lulu Direct Orders?
• How Do I Add My Store to Lulu Direct?
• How Do I Configure My Lulu Direct Products to Collect the Correct Taxes?
• Do I Need to Install a Plugin or App to Use Lulu Direct?
• What is a Production Delay and How Do I Change It for My Lulu Direct Orders?
• What are Automated Payments?
• How Do I Update the Automatic Payment for My Lulu Direct Orders?
• Does Lulu Direct Work With Other Apps or Plug-ins?
• How Do I Set Up My Custom Packing Slip in Lulu Direct?

Connecting Products 5

• How Do I Connect a Product to Lulu Direct?
• How Do I Update a Lulu Direct Product?
• How Do I Disconnect a Product from Lulu Direct?
• What Happens to My Products if I Deactivate My Store?
• How Do I Add Variants to My Lulu Direct Products?

Managing Orders 7

• How Do I Change the Shipping Method for a Lulu Direct Order?
• How Do I Accept and Fulfill a Lulu Direct Order?
• How Will Customers Receive Tracking Information From My Store?
• How Do I Cancel an Order in Lulu Direct?
• How Do I Track Lulu Direct Orders?
• Why are My Lulu Direct Orders Invalid?
• Where Can I Find Invoices in Lulu Direct for My Orders?

General Information 5

• How Do I order a Sample Through Shopify?
• How Do I Add the Lulu Direct App to My Shopify Account?
• I Signed Up for Shopify Lite. Can I Still Use the Lulu Direct App?
• Can I Connect Multiple Shopify Stores to One Lulu Direct Account?
• Does the Lulu Direct App Work with Other Sales Channels?

Account Settings 7

• How Do I Make a Phone Number Required During Shopify's Checkout?
• How Do I Set Up My Shipping Cost in Shopify?
• How Do I Set Up Automatic Payment/Fulfillment with Shopify?
• How Do I Update the Automatic Payment for My Lulu Direct App Orders?
• How Do I Revise an Existing Lulu Direct App Project in Shopify?
• How Do I Change the Production Delay for My Shopify Orders?
• How Do I Set Up My Custom Packing Slip for Shopify in Lulu Direct?

Connecting Products 7

• I’ve Created a Product with Shopify; How Do I Connect it to Lulu Direct?
• What is a Shopify Variant, and How Do I Connect One to the Lulu Direct App?
• Book Designer: Why Can't I Click Save?
• What Happens to My Books If I Decide to Quit Shopify?
• What Happens if I Uninstall the App and Install It Again?
• How Do I Disconnect a Shopify Product from Lulu Direct?
• I Sell a Lot of Shopify Products in My Store. How Can I Filter to See Only My Lulu Direct Books?

Managing Orders 9

• Can I Cancel an Order Through the Lulu Direct App?
• What if a Shopify Order Contains Lulu Direct and Non-Lulu Direct Products?
• Why Are My Shopify Orders "Invalid" in the Lulu Direct App?
• Where Can I Find Invoices for My Lulu Direct App Orders?
• What is the Difference Between Orders and Payments?
• How Do I Track Shopify Orders Through the Lulu Direct App?
• How Will Customers Receive Tracking Information from My Shopify Store?
• Can I Update a Shopify Project After an Order Has Been Placed?
• Can I Get a Volume Discount?

Store Settings 2

• How Do I Set Up Shipping in WooCommerce?
• How Do I Make a Phone Number Required During WooCommerce's Checkout?

Connecting Products 1

• How Do I Uncrop my Thumbnail in WooCommerce?