Knowledge Base

Installing the app 6

• I signed up for Shopify Lite. Can I still use the Lulu xPress App?
• How do I add the app to my store?
• How do I set up my shipping cost in Shopify?
• Does Lulu xPress work with other Shopify Apps?
• Bundling Apps
• Does the Lulu xPress App work with other Sales Channels?

Getting started / Setup Shopify 12

• How do I set up automatic payment/fulfillment with Shopify?
• How do I configure my Products to collect the correct Taxes?
• Can I connect multiple Shopify stores to one Lulu xPress Account?
• Tax Exemption
• Can I take preorders?
• How do I revise an existing project?
• Ordering a Sample
• Book Designer: Why can't I click Save?
• What am I not allowed to print?
• How can I change the Production Delay for my orders?

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Connecting Products 6

• I’ve created a Product with Shopify; how do I connect it to Lulu xPress?
• I sell a lot of Products on my store, how can I filter to see only my Lulu xPress books?
• What is a Variant, and how do I connect one to the Lulu xPress App?
• How do I disconnect a Product from Lulu xPress?
• What happens to my books If I decide to quit Shopify?
• What happens if I uninstall my app and install it again?

Managing Orders 17

• Why are my Lulu xPress orders Invalid?
• What is the difference between Orders and Payments?
• Where can I find Lulu xPress invoices?
• What if an order contains Lulu xPress and non-Lulu xPress Products?
• How does Lulu charge for Shopify orders?
• Are there fees for using the Lulu xPress App?
• Can I get a volume discount?
• How do I track orders using Lulu xPress?
• Can I cancel an order through the Lulu xPress App?
• What happens in case of a customer question or complaint?

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