After a Lulu xPress order has been paid for, you can cancel the order within one hour from the Lulu xPress App’s Order page. One hour after payment has been received, the order will be moved to fulfillment and it can no longer be canceled.

Note: If you have opted in to Automatic Payments, your Lulu xPress orders will be automatically paid for at the time of ordering. Therefore, cancellation must be done within one hour after the order has been placed through your Shopify store.

If an order has not been paid for, it can be canceled at any time prior to applying a payment.