Because you are the Shopify store owner, your customers should not reach out to us directly for order support. You maintain all customer data, while we act as the back-end fulfillment for your store. Thus, if a customer has a question or complaint, they should reach out to you for assistance.


If a customer contacts you with a print issue or if the order does not arrive within the expected delivery time, please contact us for personal assistance. Our support staff can be reached through our Contact page.