Due to factors beyond our control, Lulu cannot guarantee orders shipped to Russia will arrive within a specific time frame. Long delivery times are a result of delays in clearing packages through Russian Customs Clearance Office. Neither Lulu nor our carriers have any influence on this situation. As a result, shipping to Russia is at the merchant’s own risk. Lulu cannot replace or refund these orders and we request your patience as your order may still be on its way.


We recommend that you either remove Russia as a shipping zone for Lulu xPress products or that you warn your customers that shipping to Russia is at their own risk.