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FAQ for the Lulu Shopify App
Why are my Lulu xPress orders Invalid?
The “Invalid” order status indicates either 1) a problem with the shipping information or 2) information is missing that is required to fulfill the order. F...
Wed, 3 Mar, 2021 at 2:41 PM
What is the difference between Orders and Payments?
In the Lulu xPress App, you can access both Orders and Payments screens. Your orders can be viewed by clicking Orders within the app, while Payments can be ...
Wed, 3 Mar, 2021 at 2:42 PM
Where can I find Lulu xPress invoices?
Lulu xPress invoices are located within the Lulu xPress App. Access the App from your Shopify dashboard and click the “xPress” drop down. Order receipts for...
Thu, 15 Oct, 2020 at 4:30 PM
What if an order contains Lulu xPress and non-Lulu xPress Products?
If you run a store with a range of Products and expect regular orders including Products printed by Lulu xPress and other Products (such as tee shirts), we ...
Mon, 8 Mar, 2021 at 9:22 AM
How does Lulu charge for Shopify orders?
Lulu xPress charges for the print cost of each book ordered. Because Lulu xPress fulfills orders using print-on-demand technology, you won’t have to prepay ...
Fri, 5 Mar, 2021 at 9:57 AM
Are there fees for using the Lulu xPress App?
Nope! Using the Lulu xPress App is completely free. You’ll only be charged the printing and shipping costs associated with the book you create.
Thu, 15 Oct, 2020 at 4:31 PM
Can I get a volume discount?
A volume discount is automatically applied to an order based on the quantity of books ordered for each individual product. For example, if one of your cus...
Wed, 7 Apr, 2021 at 10:30 AM
How do I track orders using Lulu xPress?
Once an order is printed and shipped via our printers, the tracking information will be available in the Orders screen of the Lulu xPress App for shipping c...
Thu, 15 Oct, 2020 at 4:32 PM
Can I cancel an order through the Lulu xPress App?
After a Lulu xPress order has been paid for, you can cancel the order within one hour from the Lulu xPress App’s Order page. One hour after payment has been...
Fri, 5 Mar, 2021 at 10:03 AM
What happens in case of a customer question or complaint?
Because you are the Shopify store owner, your customers should not reach out to us directly for order support. You maintain all customer data, while we act ...
Mon, 12 Apr, 2021 at 2:31 PM
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