Managing Orders

Can I update a project after an order has been placed?
No, you cannot update a project after an order has been placed. When an order is created in your Shopify account for a Lulu xPress product, each order is as...
Wed, 3 Mar, 2021 at 2:09 PM
Shipping FAQ
Lulu is a print-on-demand company, so any physical products purchased will need to be printed and bound before they are shipped. This includes books, yearbo...
Wed, 10 Mar, 2021 at 9:19 AM
Changing a Shipping Address
A shipping address can only be changed within the Lulu xPress App if an order is in the “Unpaid” or “Invalid” status. To change the address, click the “Revi...
Wed, 3 Mar, 2021 at 2:05 PM
Can Lulu ship to Russia?
Due to factors beyond our control, Lulu cannot guarantee orders shipped to Russia will arrive within a specific time frame. Long delivery times are a result...
Wed, 3 Mar, 2021 at 2:06 PM
How will my customer receive tracking information?
When an order finishes production and is shipped, your Shopify store will notify your customer with the available tracking information. These notification s...
Wed, 3 Mar, 2021 at 2:06 PM
Do you accept returns?
No, we do not accept returns. We are a print-on-demand service and each order is custom printed. If your customer wishes to return what they purchased, this...
Wed, 3 Mar, 2021 at 2:07 PM
Untraceable Shipping Methods
If an order is shipped via an untraceable method, we cannot track the progress of that order. Due to this, we recommend shipping via a traceable method when...
Wed, 3 Mar, 2021 at 2:20 PM